Terms and conditions
These apply to all cleaning services we supply. By booking, you accept them.
1.Scope of services
These Terms and Conditions apply to cleaning services supplied by the Company to its Customer. The services, frequency, areas to be cleaned, and any agreed additional tasks will be confirmed in writing, by quotation, booking confirmation, email, message, or other written communication.
2.No upfront deposit
No upfront deposit is required for the services unless the Company and Customer expressly agree otherwise in writing. The Customer will be invoiced after the services have been provided, subject to the terms below.
3.Invoicing and payment
The Company will issue an invoice after the relevant cleaning services have been completed. Unless otherwise agreed in writing, payment is due within 7 calendar days of the invoice date. The Customer is responsible for ensuring that payment reaches the Company by the due date. Invoices may be issued electronically. The Customer should contact the Company promptly if an invoice appears incorrect or if there is a genuine dispute regarding any part of the invoice.
4.Late payment
If an invoice remains unpaid after the due date, the Company may contact the Customer to request payment and may suspend or decline further services until the outstanding balance is settled. Where permitted by applicable law, the Company reserves the right to recover reasonable costs and interest arising from late payment.
5.Access to the property
The Customer must provide safe and reasonable access to the property at the agreed time. If the Company cannot access the property because the Customer is unavailable, access instructions are incorrect, keys are not provided, or access is otherwise prevented, the Company may charge for reasonable time or costs incurred, subject to any prior agreement.
6.Customer responsibilities
The Customer must inform the Company before the service of any relevant hazards, fragile items, valuable possessions, special cleaning requirements, pets, or conditions that could affect the safety of cleaners or the performance of the services. The Customer should secure cash, jewellery, documents, and other valuables.
7.Cleaning products and equipment
Unless otherwise agreed, the Company may use its own standard cleaning products and equipment. If the Customer requires particular products, methods, or equipment, this should be agreed in advance. The Company will not use a product or method that it reasonably considers unsafe or unsuitable for the relevant surface.
8.Damage and breakage
The Company will take reasonable care while carrying out the services. The Customer should report any alleged damage or breakage to the Company as soon as reasonably possible, preferably within 24 hours of discovering it, with relevant details and photographs where available. Nothing in these terms excludes or limits liability where doing so would be unlawful.
9.Satisfaction and complaints
If the Customer is dissatisfied with an aspect of the cleaning service, the Customer should notify the Company promptly and provide reasonable details of the issue. Where appropriate, the Company may offer a return visit or other reasonable remedy. Any complaint will be considered fairly and in accordance with applicable law.
10.Additional services
Additional work requested by the Customer that falls outside the agreed scope may be charged separately. Where reasonably practicable, the Company will confirm the additional price before carrying out the additional work.
11.Service standards and limitations
Cleaning results may vary depending on the condition, age, material, staining, access, and level of soiling of the property. The Company does not guarantee the removal of permanent stains, damage, mould, ingrained dirt, or other conditions that cannot reasonably be removed through ordinary cleaning methods.
12.Health and safety
The Company may refuse or stop work where it reasonably considers the property or working conditions to be unsafe, including exposure to hazardous substances, aggressive animals, structural hazards, excessive infestation, or other serious risks. The Company may recommend specialist services where ordinary cleaning is not appropriate.
13.Confidentiality and privacy
The Company will handle Customer information responsibly and only use personal information as reasonably required to provide services, communicate with the Customer, administer bookings and invoices, and comply with legal obligations. The Company will process personal data in accordance with applicable UK data protection law.
14.Liability
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited. Subject to that, the Company will be responsible for losses caused by its negligence or breach of contract to the extent provided by applicable law. The Company is not responsible for pre-existing damage, defects, or conditions at the property that are unrelated to the services.
15.Changes to these terms
The Company may update these Terms and Conditions from time to time. The version applicable to a booking will normally be the version provided to or accepted by the Customer at the time of booking, unless the parties agree otherwise in writing.
16.Governing law and jurisdiction
These Terms and Conditions are governed by the law of England and Wales. Subject to any mandatory rights available to consumers under applicable law, the courts of England and Wales will have jurisdiction over disputes arising from the services or these Terms and Conditions.
17.Acceptance
By booking or using the Company's cleaning services, the Customer confirms that they have had a reasonable opportunity to read these Terms and Conditions and agree to be bound by them, subject to any rights that cannot legally be excluded.
Company details
- Company name
- SPARCLEAN Property Services
- Business address
- Southwest London
- hello@sparclean-property-services.co.uk
- Telephone
- 07367429147